End users can monitor their generator using the Mobile Link browser or phone application. Account sign up can be done in a browser or from a mobile device.
Have an account but not sure how to login? : https://support.mobilelinkgen.com/hc/en-us/articles/360060046172-How-to-logon-to-Mobile-Link-for-the-first-time-
Note: Subscription and payment management can only be done through the website. If you are working with a dealer and may potentially be on a dealer managed plan, you will need to contact your dealer with subscription questions (please do so before signing up per EULA it does state we do not offer refunds). See this article for more information about signing up for a paid subscription: What Are the Available Mobile Link Subscription Plans?
Sign Up Instructions:
The next few screens will require the following information.
NOTE: If you need to stop at any point during this process, Mobile Link will remember where you left off and bring you to that place. If you have multiple generators to register, you can do that once you get through the first.
Ethernet WIFI & LTE
Serial Number found on the original device box, which is the last 10 digits of the device ID.
(Example Device ID #: 2a982e5f-8724-401d-a38d-50ff600e4e11)
Next will be choosing a Mobile Link Subscription.
- The subscription options are based on the Device you just enrolled. Examples of what you will see are below. When you have chosen your subscription, click SELECT at the bottom.
- Enter in a credit card for the subscription billing to be applied. Your total payment will be processed today and the amount is listed below the credit card information. Billing is automatically set for auto renewal which is not a choice to turn off.
By clicking VIEW GENERATOR DETAILS you will be brought to your Mobile link Dashboard (below). You may also logon to the Mobile Link for Generators app on your mobile device. You will see similar data on the mobile app, except if you need to make SUBSCRIPTION or Credit Card updates, those changes can only be done through the website access at https://app.mobilelinkgen.com
NOTE: If you need to come back and finish later. You will not be able to access your generator until you FINISH SETTING UP YOUR PRODUCT. Just click on the box and it will resume where you left off.