How Do I Set Up a Mobile Link Account?

End users can monitor their generator using the Mobile Link browser or phone application. Account sign up can be done in a browser or from a mobile device.

Have an account but not sure how to login? : https://support.mobilelinkgen.com/hc/en-us/articles/360060046172-How-to-logon-to-Mobile-Link-for-the-first-time- 

• Website Link: https://app.mobilelinkgen.com/
• IOS/ Apple: Search for "Mobile Link for Generators" in the App Store
• Android: Search for "Mobile Link for Generators" in the Play Store

Note: Subscription and payment management can only be done through the website. If you are working with a dealer and may potentially be on a dealer managed plan, you will need to contact your dealer with subscription questions (please do so before signing up per EULA it does state we do not offer refunds). See this article for more information about signing up for a paid subscription: What Are the Available Mobile Link Subscription Plans?  

Sign Up Instructions: 

1. Using the web browser of your choice navigate to the website: https://app.mobilelinkgen.com/
   
   
2. Enter your email address. Click NEXT.
   
3. For security purposes, you will need to verify your email by sending you a code.
   
   Click SEND VERIFICATION CODE. 
   
   
   
4. Open you email inbox, and you will receive an email from "noreply@mobilelinkgen.com" with a 6 digit code. Enter that on the VERIFICATION CODE screen. 
   
   
   
5. You will receive a message that your EMAIL HAS BEEN VERIFIED. 
   
6. Choose a password to use with your Mobile Link account.
   
   Note: The only requirement for your password is that it has to be a minimum of 12 characters, any combo of letters, numbers or special characters. 
    
7. Next you will be asked to add your Owner Information, name, address and phone number. If this Mobile Link account is associated with a business, you can enter the business name, otherwise you can leave it blank.  When finished click the orange next ARROW at the bottom. 
   

The next few screens will require the following information. 

1. • Generator serial number - found on the inside of the generator cover
   • Communication Device Id - usually found on the box
   • Choosing your ML subscription option - WIFI (free or paid); LTE or Ethernet WIFI
   • You will need a payment method for all paid subscriptions.

NOTE: If you need to stop at any point during this process, Mobile Link will remember where you left off and bring you to that place. If you have multiple generators to register, you can do that once you get through the first. 

1. Add the Generator Serial Number, click CONTINUE.
   
   
   
   
2. Add the Generator Name, Click CONTINUE.
   
   
   
3. Choose the address where the generator is located, if it is located somewhere other than the owner's address, UNCHECK the box next to Use Account Address and Mobile Link will allow you to put in a different address.  Click CONTINUE. 
   
   
   
   
4. Verify the info on the screen for your Generator address. Click ENROLL THIS GENERATOR.
   
   
   
5. You will receive a message:

Next will be registering your COMMUNICATION DEVICE!

1. Click ENROLL A COMMUNICATION DEVICE
2. Click on the device type, click CONTINUE.
   
3. Depending on the device you choose, you will be asked for some specific information. WIFI will require MAC Address; Ethernet Wifi and LTE will require a serial number. This information can be found on the generator or the hardware box.
   
   

   WIFI Enter in the MAC Address found on the inside panel of the generator.	Ethernet WIFI & LTE Serial Number found on the original device box, which is the last 10 digits of the device ID.  (Example Device ID #: 2a982e5f-8724-401d-a38d-50ff600e4e11)

   
   
   
4. Once you are finished click CONFIRM.
   
   
5. Verify the device shown is the device that you registered, click ENROLL THIS DEVICE.
   
   
   
   
6. You are then finished with the Device Enrollment.

Next will be choosing a Mobile Link Subscription.

1. The subscription options are based on the Device you just enrolled.  Examples of what you will see are below.  When you have chosen your subscription, click SELECT at the bottom. 
             
   
   
2. Enter in a credit card for the subscription billing to be applied. Your total payment will be processed today and the amount is listed below the credit card information. Billing is automatically set for auto renewal which is not a choice to turn off. 

By clicking VIEW GENERATOR DETAILS you will be brought to your Mobile link Dashboard (below). You may also logon to the Mobile Link for Generators app on your mobile device. You will see similar data on the mobile app, except if you need to make SUBSCRIPTION or Credit Card updates, those changes can only be done through the website access at https://app.mobilelinkgen.com

NOTE: If you need to come back and finish later. You will not be able to access your generator until you FINISH SETTING UP YOUR PRODUCT. Just click on the box and it will resume where you left off.