Connecting a generator to an available Wi-Fi network requires entering the Wi-Fi password for the end user's network. In some scenarios, the generator may display an indication of WRONG PASSCODE.
There are two common reasons why this error message may display.
The Wi-Fi Password is Incorrect, Or the Wrong Password is Being Used
To solve this, please verify the password and reattempt the connection process. Some Internet Service Providers will place a sticker on the side of the router with the password. If the password was changed outside of the provider password that was set up, you will need to log into your router to determine password.
Verify Your Password with Another Device
To confirm the password you are using is correct, disconnect a currently-connected wireless device (such as your phone), "FORGET" your Wi-Fi network, then try to reconnect to the same Wi-Fi network with same password. If the password is correct, continue to the below step. If it does not reconnect on your phone then you should review router settings or contact the ISP.
The Wi-Fi Signal Strength Is Too Weak to Communicate the Full Length of the Password
If the password displays as incorrect when the password has been verified to be correct, a weak Wi-Fi signal may be prohibiting the generator from fully communicating the password information. In order to solve this, the wireless router may have to be relocated closer to the generator. Alternatively, a Wi-Fi Signal Booster can be purchased and installed within range of the generator and router.
Note: In some cases, longer network passwords can cause this error to occur in low signal strength scenarios. If possible, shortening the length of the Wi-Fi Network password can sometimes allow the password to be accepted even in low signal strength environments.
- Setup a Hotspot on your Mobile device and try to connect your generator to that versus your home network (using your phone as a router to test the connection).
- Once you have verified the Hotspot is working, try to send a PING Communication to our server to verify the systems are linked: How To Send a Ping communication from your Generator through Mobile Link Device
- If the PING was successful, then you may need to purchase an extender or review your router settings.
- If the PING is not successful, then you may have something wrong with your generator and you should contact support at the number below.