How do I connect my generator to a WIFI Network?

Items You Will Need:

• Keys to your generator as you will need to be able to access the control panel to complete the process
• Name of your homes WIFI network (this is what you see on your phone or device when you are trying to connect to your home network)
• WIFI Password to your router
• Mobile Device (tablet or laptop can be used as well). Please make sure "Mobile Link for generators" App is  downloaded from Play or App Store (you do not need to have a Mobile Link account at this time to go through the reconnection process). there is a "connect a device" option on home page of app

Note :

• If the generator is EXERCISING or RUNNING DUE TO UTILITY POWER LOSS, you will not be able to connect/re-connect at this time. Once the generator is no longer running, you will be able to complete the process
• If the generator is currently in a Fault you will need to try and clear the fault before proceeding

To Start the Process:

• When you are at the generator, unlock and raise the cover of the generator
  • Pull the panel up and away

Preparing the generator to start the connection process :

1. Hit the OFF button on the control panel

2. Hit escape

3.  Arrow down until you see WIFI or SET UP WIFI then hit enter. If SET UP WIFI is on screen as long as yes shows on screen hit enter again. If no is on the screen UP arrow to YES then hit enter. if you see WIFI, keep hitting the down arrow until you see redo WIFI (if yes is on screen hit enter, if no is on the screen UP arrow to yes then hit enter). 

WIFI Connection Steps: 

Open the Mobile Link for Generators App, click on Connect a Device button:

Make a choice depending on the connection device type. If the WIFI came with your generator, choose: ONBOARD WIFI If you purchased an WIFI Ethernet Accessory, choose: WIFI/ EITHERNET

The next screen will remind you the items you need to bring with you to the generator. Generator Enclosure key mobile phone or tablet with Mobile Link for Generators installed.  wi-fi network password.  CLICK NEXT

Connect to the generator: iOS: You will need to go to your WIFI settings on the device you are using and choose the MLG network Android: The user should automatically connect to the MLG network The MLG on your control panel is what you should see displayed in your WIFI settings or in the mobile link app

Select a Wireless Network: A list of available Wi-Fi networks will display, choose the one you would like to connect to. This will be your home's WIFI network (or extender if you are connecting to an extender that may be closer)

Enter the Wi-Fi password to your home's WIFI network

Select “Join” on the next 2 screens that will pop up next while the generator is connecting.

Success: When the generator is connected you will see this screen.*If you are seeing another message for example wrong password (low signal, wrong router credentials, network is too far to transition the password that distance based on signal blockers and internet speeds) you will want to determine what the issue is. Our customer support team is available 24/7 365 to help you determine the issues

NEXT STEPS:

1. The control panel should say NOW CONNECTED, press enter to continue.
2. Signal strength will display, we recommend 30% signal strength or higher (if your signal is lower we would recommend moving your router closer and/or installing an extender to help boost the signal), press enter
3. Time zone will display, if it say please select hour, just wait. The time zone should be displayed shortly, press enter again.
4. When system is flashing, press enter.
5. Screen will display switch to off - Hours of Protection
6. Press AUTO button, placing back into READY TO RUN.
7. Mobile Link Account:
   • If you have a Mobile Link account, please wait 30 minutes before logging into your account as it needs time to refresh.
   • If you do not have a Mobile Link account, visit https://app.mobilelinkgen.com to signup for an account and begin the process to set up and monitoring your generator.