How do I reconnect with Mobile Link after CDMA cellular device is suspended?

How do I Reconnect with Mobile Link?

If you received an email from Mobile Link stating your Mobile Link CDMA cellular device was suspended, this is due to the device being inactive for a long period of time in an account with a lapsed subscription.  If your CDMA cellular device has been suspended for longer than 6 months it cannot be reactivated.

Can I replace my old CDMA with a new LTE device?

YES, this is the plan moving forward as the CDMA services through Verizon will be discontinued by Dec 31, 2022. Please refer to this article to order a new device or connect with your local dealer for more information. 

UPGRADE CDMA TO LTE

Can I reactive my CDMA device?

In order to reactivate Mobile Link service, you must update your billing information and purchase a monthly subscription.  Please logon to your Mobile Link Account https://app.mobilelinkgen.com and follow the prompts. Once complete, you must contact customer support and they will reactivate your Mobile Link device. 

We would love to have you back!  For any questions, please don't hesitate to reach out.

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