The Mobile Link 4G LTE accessory device is designed to leverage the Verizon cellular network for all cellular communications. A generator must be located in an area with stable Verizon 3G or 4G cellular service for the Mobile Link 4G LTE accessory device to operate successfully. If the generator is not located in an area with adequate Verizon 3G or 4G service, alternate accessory devices that leverage local WI-FI communications are also available.
It is highly recommended that the cellular signal be verified to ensure adequate coverage based on the generator's location before purchasing and installing a Mobile Link 4G LTE accessory device. A link to Verizon's cellular coverage map is available here.
Alternatively, Verizon wireless can be contacted directly to verify coverage in a certain location.
If cellular coverage has been verified and connectivity issues persist, please contact the Mobile Link Customer Support team for assistance in troubleshooting ongoing issues.