When you open Mobile Link and view your generators, you will notice a symbol in the upper right hand corner. This is the quick status indicator. Below is a chart to reference for all the symbols that may appear.
|Green means READY TO RUN - GOOD TO GO!|
|Red means that there is a FAULT or the unit is SET TO OFF - Service is usually required with this error.|
|Yellow means there is a WARNING - Needs attention, message should indicate the issue to be resolved.|
|Purple is EXERCISING which should match the exercise schedule set for the generator.|
|Blue is RUNNING which means your generator is providing power to your home.|
|Gray is DISCONNECTED meaning Mobile Link can not connect to your device, usually means it is powered off.|
How can we help you?
Our customer care center is here for you 24 hours a day, 7 days a week, 365 days a year.