Why Does My Exercise Schedule Show the Message "No Exercise Schedule Data Available"?

Following the new Mobile Link launch, some Mobile Link users have noticed their Exercise Schedule showing a message that states: "No Exercise Schedule Data Available".

Consumer Impact

When an owner logs into Mobile Link successfully and clicks on Exercise Schedule, they see the screen below:

Technical Explanation

The new Mobile Link application attempts to remain as accurate as possible by asking the generator to confirm the exercise schedule it has configured.  

Older generators are equipped with the EVO I control panel, and do not have the ability to communicate with Mobile Link like the newer, EVO II controllers related to Exercise Schedule information. The data on the controller is accurate and the generator will exercise based on the schedule set, but Mobile Link will not be able to display or update the schedule remotely. 

Why Did I See the Exercise Schedule in Previous App Versions?

When Mobile Link was first created, the generators at that time only had one-way communication. The original app was designed to retain the exercise schedule as input by the user, not what the controller actually displayed. If changed at the controller manually, the generator had no ability to provide the updated schedule to the app, so Mobile Link would still display the information as input by the user. In this scenario, the schedule in the app may have differed from the schedule displayed on the control panel.

What Can I Do Now?

• If you have a paid subscription, monitor your weekly status and verify the exercise runs at the time that you intend.
• If you need to update the schedule time/ day of week or frequency, you can do so at the control panel. You can check the owner's manual for your generator, contact your dealer or call customer support at the number below for assistance.