Why does my exercise schedule show the message "No Exercise Schedule Data Available?

Since the new Mobile Link Launch on March 30th, 2021 some Mobile Link users have noticed their Exercise Schedule showing a message that states: "No Exercise Schedule Data Available"

CONSUMER IMPACT:

Owner logs into Mobile Link successfully, and clicks on Exercise Schedule they see the screen below:

TECHNICAL EXPLANATION:

The new Mobile Link application attempts to remain as accurate as possible, by asking the generator to confirm the exercise schedule it has configured.  

Older generators are equipped with the EVOI control panel, and do not have the ability to communicate with Mobile Link like the newer, EVO II controllers related to Exercise Schedule information. So the data on the controller is accurate and the generator will exercise based on the schedule set, but Mobile Link will not be able to display or update the schedule remotely. 

WHY DID I SEE THE EXERCISE SCHEDULE IN THE LAST APP?

When Mobile Link was first created, the generators at that time only had one-way communication. So the original app was designed to retain the exercise schedule as you inputted it. Not what the controller actually displayed. If changed at the controller manually, Mobile Link would still display your inputted information. What you saw on the app was not truly confirmed by reading the control panel.

WHAT CAN I DO NOW?

• If you have a paid subscription, monitor your weekly status and verify the exercise runs at the time that you intend.
• If you need to update the schedule time/ day of week or frequency, you can do so at the control panel . You can check the owner's manual for your generator, contact your dealer or call customer support at the number below for assistance. 

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