"Device not compatible" Error
To get the best experience from the Mobile Link App, your phone or tablet will need to have the most current versions of Android and Apple iOS.
Mobile Link is guaranteed to be supported and tested for the current version of the OS and 2 previous versions, beyond that we can not guarantee compatibility.
As of 01/31/24, the most current versions are:
- Mobile Link - 2.32
- Android - 14
- Apple - 17.3
As we improve Mobile Link, we will also be updating the app and want to ensure you are using the most recent version. Please ensure that your automatic updates are turned on.
Click the article links below for more information.
- How do I update the Mobile Link App Manually?
- How do I set the Mobile Link App to update automatically?
Lastly, when downloading Mobile Link from the app store or Play store make sure you are searching for MOBILE LINK FOR GENERATORS with an ORANGE ML logo. You will notice any release notes posted just below in the What's New section. This will help navigate the app updates and improvements.
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