We can verify the Mac address entered with the account matches what you are connected to on the control panel. All we will need to do so is the MLG listed on your control panel and your home Wi-Fi network name (what papers are on your device when trying to connect to the home network).
For this you will need the following:
- Access to your generator
- The keys to open the enclosure.
On the control panel:
1. Hit the off button on the control panel
2. Hit escape
3. Use your down arrow and once "Wi-Fi" is flashing hit enter
4. Arrow down once more until you see "Set up SSID", document that number for
me (it should require you to hit the down arrow approximately 5 times until you get there)