What permissions does the Mobile Link app need and how do I set them?

The Mobile Link Android and iOS apps require permission to access certain aspects of your mobile device or phone, for it to function correctly.  These permissions include access to provide notifications, which allow the app to deliver push notifications to indicate events that occur on a generator.  Additionally, for the app to successfully connect a generator to an available Wi-Fi network, the app must be granted permission to location access, as this is the aspect of the phone that allows it to search for available Wi-Fi networks.  In most cases, the app will prompt a user for these permissions the first time it is used, however, if a user is not prompted or if the permissions are initially denied by the user, it may be necessary to access these settings on the device to allow access manually.

This article will include:

• How to allow location permissions on an Android device
• How to allow notification permissions on an Android device
• How to allow location permissions on an Apple device
• How to allow notification permissions on an Apple device

Note: The following steps illustrate the general steps required to access these settings on MOST Android and Apple devices, however, due to variations in phone interfaces, there may be slight differences in screenshots and specific menu item names.  The steps below should be closely related to most supported Apple or Android devices with minor variations.

To allow Location permissions on an Android device:

1. From the home screen on the mobile device, swipe down from the top of the screen to display the notifications pane
   
                
   
   
2. Tap the icon in the top right corner of the screen
   
   
   
   
3. The Android Settings page will be displayed
   
   
   
   
4. Scroll down and select the Apps menu item
   
   
   
   
5. The App list is displayed.  Scroll down on the Apps list to the Mobile Link App.
   
   
   
   
6. The Mobile Link App Info page displays
   
   
   
   
7. Scroll down and select the Permissions menu item
   
   
   
   
8. The Mobile Link App Permissions page will display.  If the Location permission is not already allowed, it may be listed under the Denied section.  Tap the Location menu item.
   
   
   
   
9. Select the Allow only when using the app menu option
   
   
   
   
10. Press the (home) icon in the bottom center of the screen to exit the settings page
    
    
    
    
11. Location permissions have now been successfully allowed.
    
    

To allow notification permissions on an Android device:

1. From the home screen on the mobile device, swipe down from the top of the screen to display the notifications pane
   
                
   
   
2. Tap the icon in the top right corner of the screen
   
   
   
   
3. The Android Settings page will be displayed
   
   
   
   
4. Scroll down and select the Apps menu item
   
   
   
   
5. The App list is displayed.  Scroll down on the Apps list to the Mobile Link App.
   
   
   
   
6. The Mobile Link App Info page displays
   
   
   
   
7. Scroll down and select the Notifications menu item
   
   
   
   
8. The Mobile Link App notifications page will display.  If the Show Notifications permission is not already allowed, tap the icon next to show notification
   
   
   
   
9. Ensure Immediate, Miscellaneous, and App icon badges are all enabled to ensure full functionality is provided.
   
   
   
   
10. Press the (home) icon in the bottom center of the screen to exit the settings page
    
    
    
    
11. Location permissions have now been successfully allowed.
    
    

To allow Location permissions on an Apple device:

1. From the home screen on the mobile device, tap the  icon
   
                 
   
   
2. The iOS Settings page will be displayed
   
   
   
   
3. Scroll down and select the Mobile Link app menu item
   
   
   
   
4. The Mobile Link App information page displays.  Tap the Location menu item.
   
   
   
   
5. The Mobile Link App Location Permissions page will display.  Select the While Using the App menu option
   
   
   
   
6. Swipe up or press the home icon in the bottom center of the phone to exit the settings page
   
   
   
   
7. Location permissions have now been successfully allowed.
   
   

To allow Notification permissions on an Apple device:

1. From the home screen on the mobile device, tap the  icon
   
                 
   
   
2. The iOS Settings page will be displayed
   
   
   
   
3. Scroll down and select the Mobile Link app menu item
   
   
   
   
4. The Mobile Link App information page displays.  Tap the Notifications menu item.
   
   
   
   
5. The Mobile Link App Notifications page will display.  If the Allow Notifications permission is not already allowed, tap the icon next to Allow Notification
   
   
   
   
6. Ensure the Lock Screen, Notification Center, and Banners, as well as Sounds and Badges, are all enabled to ensure full functionality is provided.
   
   
   
   
7. Swipe up or press the home icon in the bottom center of the phone to exit the settings page
   
   
   
   
8. Notification permissions have now been successfully allowed.